STILLROOM SUPPORT
A little help.
Answers to common questions, and a direct way to get in touch.
Contact support
support@madebyswcs.com
Email supportInclude your app version, iPhone model, iOS version and the steps that led to the problem.
You do not need to send your whole collection or backup to report a problem.
Using TestFlight? You can also submit feedback there. How your information is handled.
Common questions
How do I add a plant?
Open Plants and use the plus button. Add a photograph or choose a bundled plant image, confirm the plant name and pick its room. You can keep a personal nickname alongside its species.
Should I water whenever a reminder appears?
A reminder is a prompt to check the soil, not an instruction to water. Pot size, light, temperature and soil affect drying. Adjust your routine to your plant. Seasonal suggestions cover selected houseplant profiles and assume temperate seasons.
Why am I not getting reminders?
Turn on Daily care reminder in Stillroom Settings and allow notifications in iPhone Settings. Reminders are local, at 9am on days with planned care. Open the app regularly to refresh the rolling 60-day schedule.
Are photo suggestions a diagnosis?
No. On-device models suggest plant identities and visible signs to inspect. They can be wrong or miss a problem. Confirm or correct suggestions and consider soil, drainage, pests and light. Suggestions never automatically change your care routine.
How do I back up or move my collection?
Open Settings → Export a backup and save the file somewhere you trust. Backups include photographs and history and are not encrypted by Stillroom. To import, use Restore a backup. Restoration replaces the current collection, so export it first if you want to keep it.
There is no automatic cloud or iCloud device backup. Deleting Stillroom removes its collection.
Does it work without internet or Apple Intelligence?
Yes. Collection, reminders, photo models and care guides run on your device. Optional Apple Intelligence explanations need a supported device and an available on-device model; the other features do not.
How do I delete plants or sample content?
Remove individual plants from your collection. Settings → Remove sample plants removes only the example plants. Deleting the app removes its local collection; exported backup files must be removed separately.